SHIPPING AND RETURN POLICIES:
SHIPPING TO US: We ship to the Lower 48 States Only.
1. Many of our products are custom made, arrives in knock-down form which requires assembly and installation.
2. Many of our products are heavy and may be difficult or impossible for certain individuals to lift.
3. Many of our products are shipped in multiple packages per unit.
4. Many of our products are shipped via a LTL (Less-Than-truckload) trucking company such as ArcBest Freight, SAIA LTL Freight, R&L Carriers, Estes Freight.
5. If your purchase is shipped via LTL trucking, you MUST be available to receive the product when it arrives, sign for receipt, inspect your packages for any sign of damage, and note any damage on the delivery receipt prior to allowing the delivery person to leave your location. The delivery receipt may be paper or electronic. The delivery person must allow you to make notations and sign the delivery receipt. Claims for shipping damages will only be valid if such damages are noted on the delivery receipt of the trucking company at the time that you take delivery of your purchase from the trucking company.
6. RETURN POLICY: All products are shipped new and warranted free from defects from the Manufacturer's facilities. Any shipping damage must be handled as described above. All Shopify.com terms and conditions for returns apply. In addition, Seller's return policies require:
a. NO RETURNS will be accepted by Seller if product packaging has been opened or the product has been assembled
b. Purchaser pays for return shipping. Your privately contracted return shipment by LTL will be significantly more expensive than commercial shipping charges quoted here.
c. There is a RESTOCKING FEE. It is 30% of your product price or $250.00 whichever is higher.
d. Any refund due to the Purchaser will be made by check made to the Purchaser within 30 days of receipt by Seller of the returned product.
Commercial shipping rates are significantly lower than privately contracted shipping rates. Return shipping charges are always paid by you. In the event that you have to return your purchase you should expect your return shipping charge to be significantly higher than the shipping charge you paid to receive the product.